At, we want to ensure that our customers are completely satisfied with their purchases. Therefore, we have a clear refund policy in place for any disputes that may arise.

  1. Return Policy

We accept returns for products that are damaged or defective within 14 days of the delivery date. Customers must provide photographic evidence of the damage or defect before returning the product. Once we receive and inspect the item, we will issue a refund or send a replacement, depending on the customer's preference.

  1. Cancellation Policy

Customers may cancel their orders within 24 hours of placing them. After 24 hours, we cannot guarantee that the order can be cancelled, as we begin processing orders immediately to ensure prompt delivery.

  1. Dispute Resolution

If a customer has a dispute regarding a product they have received, they must contact our customer service team within 7 days of receiving the product. We will work with the customer to resolve the dispute, which may include issuing a refund or sending a replacement.

  1. Exclusions

Please note that we cannot accept returns for products that have been used, damaged due to customer negligence, or are outside of the 14-day return window. Additionally, we do not issue refunds for shipping fees or any taxes or duties paid on international orders.

We strive to provide our customers with high-quality products and excellent customer service. If you have any questions or concerns about our refund policy, please contact us and we will be happy to assist you.